What is the process for receiving the Wondermed Kit?

Providers prescribing through Wondermed will submit the medication prescription to our licensed 503a compounding pharmacy to be processed, filled, and shipped. The pharmacy typically ships the medicine 3-5 business days after receiving the prescription order. Shipments are sent out Monday to Friday through UPS.

Overall, the Wondermed Kit can be expected to be received by mail within 7 business days of the clinician consultation. Patients are mandated to provide a signature upon delivery. It is critical to monitor the package's tracking via UPS, make arrangements on the UPS site as needed, and be present to sign for delivery. 3 attempts will be made for the delivery before the order is cancelled.

The tracking details and number will be sent to the patient via email and SMS shortly after shipment processing. You can also track your prescription status on your dashboard at https://app.wondermed.com/prescriptions.

The medication is dispatched with an ice pack to maintain its quality. All concerns or issues with your prescription must be reported within 7 days of receiving in order to be eligible for replacement. Please forward photographs to wondermate@wonderclinics.com, and the issue will be addressed promptly.

IMPORTANT: Wondermed will NOT ship prescriptions to PO boxes. A residential shipping address will be required for all medication orders.